CUSTOMER EXPERIENCE TOUCHPOINT MAPPING FACILITATION
Explore the level of intentionality of your customer experience using our innovative techniques. Our experienced facilitators will help you survey and map your customer touchpoints and problem solve on your weak links in a series of highly inclusive and collaborative sessions.
EXCELLENCE DISNEY STYLE
Duration: 2-Hour to 3-Day Series of Workshops
Discover how Disney Parks and Resorts sets itself apart from the competition. Explore why Disney is the undisputed leader in customer experience, employee engagement, and business results in this series of workshops:
1. Customer Experience Excellence: Design
2. Customer Experience Excellence: The Small Things
3. Using Common Language to Drive Results
4. Exploring Disney’s Innovative and Entrepreneurial Culture
5. Magical Leadership & Culture
6. The Best-in-Class Advantage
7. Hiring, Onboarding, & Training Diligence: The Foundations of Success
8. Learning from Failure
9. Walt the Alpha Entrepreneur and His Support Network
10. The Entrepreneurial History of Walt Disney and His Company
THE LANGUAGE OF BUSINESS: DEMYSTIFYING FINANCIALS
Duration: 4 Hours
Financial literacy is so important in today’s business and non-profit worlds. Discover the simplicity of the language of business in this workshop designed to take the edge off of financial understanding.
FINANCE FOR “PEOPLE-PEOPLE”
Duration: 4 Hours
Many people are intimidated by financial instruction. This workshop alleviates that concern by walking the participant through a step-by-step format beginning from limited knowledge on the subject. By the end of the workshop, participants will understand how to build financial statements from scratch and interpret the results. Participants will add a very valuable skillset to complement their creative and interpersonal talents.
MANAGEMENT CERTIFICATION PROGRAM
Duration: 3 Visit, 6-Day Program
Engage with other business owners, leaders, and managers in this highly immersive, three-visit, 6-day certification program. Explore ways to differentiate your business by discovering leadership best practices, strategy, operational best practices, and financial analysis and communication.
USING CANVA TO ENHANCE YOUR BRAND
Duration: 2 Hours
This beginner level workshop will take you through the basics of Canva, such as: how to add text, insert photos and shapes, and create attention-grabbing images. With these skills you can design flyers, business cards, logos, media, and more all with the ability to style your content like a pro by creating a brand kit.
